FAQs
How long is the rental window?
Great news — when you rent with us, the unit is yours for the entire day! Most rentals include a minimum of 6 hours of fun, with flexible drop-off times starting at 8:00 am through mid-afternoon. We do our best to accommodate pick-ups by 8:00 pm, keeping the party going as long as possible.
Planning an evening event? We've got you covered there too! We'll work with you to confirm the perfect delivery and pick-up times when you book. And if the fun needs to continue, we offer overnight rentals as well as a special discount for two-day rentals!
Are you insured?
Absolutely — your peace of mind is important to us! We are a fully registered Colorado business and carry comprehensive insurance coverage on all of our rentals. For public events, we are happy to provide full documentation and an Additional Insured Certificate upon request, making the approval process quick and hassle-free!
Is everything included with the rental?
Absolutely! We believe in making things as easy and stress-free as possible for you. Delivery, professional set-up, and full tear-down are all included with every rental — so all you have to do is enjoy the fun with your guests!
The only thing we'll need from you is access to a standard electrical outlet near the setup area, and we'll handle everything else from there!
Don't have an outlet nearby? No problem at all! We offer generator rentals for an additional fee, so no matter where your event is located, we can still bring the fun right to you!
What areas do you deliver to?
We currently service Castle Rock, Elizabeth, Franktown, Highlands Ranch, Parker, and Sedalia. There may be a delivery fee starting at $25 for areas beyond a 20 mile radius of our location.
Do you require a deposit?
We want to make booking as simple and worry-free as possible! For out-of-area rentals, we may require a $50.00 deposit one week prior to your event to secure your reservation. For multi-unit and holiday rentals, a 50% deposit may be required one week before the event to lock in your spot.
The best part? If Mother Nature has other plans, any deposit is fully refunded in the event of a weather cancellation — so you can book with complete confidence!
What is the policy for setting up in parks or public venues?
Taking the party to a park or public venue? How fun! Every park and facility has its own set of guidelines, so we recommend reaching out to the park or facility administrator ahead of time to confirm their specific requirements.
Need additional insurance documentation? No problem — we're happy to provide an additional insured certificate upon request, making the approval process as smooth as possible!
Do you inspect and clean your units between rentals?
Absolutely — the safety and well-being of your family and guests is our top priority! Every unit is thoroughly inspected and cleaned between each and every rental to ensure it is in perfect condition and ready for a fun, safe experience.
Before delivery, each unit is carefully checked for any wear, damage, or mechanical issues, and is cleaned so it arrives fresh and clean to your event. We take great pride in the quality and cleanliness of our units because we know you're trusting us to provide a safe environment for your loved ones — and that's a responsibility we take very seriously!
How long does setup and teardown take, and do I need to be present for delivery?
Great news — our setup and teardown process is quick and efficient so you can focus on enjoying your event! Most units are fully set up and ready for fun in approximately 30 to 45 minutes, and teardown is equally fast so we're out of your way before you know it.
As for delivery, we do ask that the responsible party or an authorized adult be present at the time of delivery. This ensures everything is set up exactly where you want it, all safety guidelines are reviewed together, and you're completely comfortable with the unit before the fun begins!
It also gives us the opportunity to walk you through everything you need to know for a safe and enjoyable experience. Think of it as your very own bounce house orientation — quick, easy, and totally worth it!
What is your cancellation policy?
We completely understand that life happens and plans can change! We simply ask for 72-hour notice for cancellations so we can do our best to accommodate everyone.
As for the weather — we've got you covered! If inclement weather threatens your event and we haven't yet delivered, we'll work with you to find the best solution. For multi-unit reservations, we're happy to offer a full refund for weather-related cancellations as long as setup hasn't begun.
Already delivered and set up? No worries! We'll gladly extend your rental hours to help make the most of your event, rain or shine. Our goal is always to make sure your experience with us is as fun and stress-free as possible!
What surfaces do you set up on?
Cleared flat areas with 4 to 6 feet of clearance is required. Grass and dirt are ideal. We can also set up on a driveway or concrete. Please disclose at booking. No loose rock of any kind. Please disclose area to be used for setup during confirmation of your booking so we are properly prepared. Please be mindful of your set up location as steep hills, walking through rock and long distances can be an issue. We cannot take the unit up and down stairs. If there is more than a step or two, please give us a call to avoid any problems. The unit can weigh over 350lbs and is moved with a 1-person dolly.
Do I need to provide electricity?
Yes, we need to set up within 100 feet of an electrical outlet.
If needed we do provide generators for an additional fee.
Am I responsible for the unit if it gets damaged?
We want you to relax and enjoy your event without worry! Normal wear and tear is completely on us — our units are built for fun and we take full responsibility for the natural effects of regular use. In the rare event that a seam or any part of the unit needs attention during your rental, just give us a heads up right away and we'll take care of it promptly!
We do ask that all guests follow our safety guidelines to keep everyone safe and the fun going strong. In the unlikely event that damage occurs as a result of not following safety rules or negligence, the renter would be responsible for the associated costs. But by simply following the guidelines we provide, you can enjoy the day completely stress-free!
What if a bounce house will not fit on my property?
Don't let space concerns stop the fun — we have options! Many parks and H.O.A. common areas warmly welcome bounce house rentals, often for free or a small fee. It can be a fantastic way to turn your event into a neighborhood celebration that everyone can enjoy!
Simply reach out to your local park authority or H.O.A. administrator to check their guidelines, and remember — we're happy to provide any insurance documentation or Additional Insured Certificates needed to get you approved quickly and easily!
Why is there an extra charge for water units?
Water units are an absolute blast, especially on those hot Colorado summer days — and we want to make sure every rental is set up safely and cleaned thoroughly so it's fresh and ready for your family and guests to enjoy!
Due to the additional care, labor, and cleaning that water units require, a small fee is applied. We think you'll agree that the extra splashing, sliding, and summertime fun is well worth it!
What forms of payment do you accept?
We make paying as easy and convenient as possible! We proudly accept cash, personal checks, and all major credit cards — so you can choose whatever works best for you.
If you have any questions about payment or would like to discuss payment arrangements at the time of booking, we're always happy to help make the process as smooth and hassle-free as possible!
